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How pandacuan link Handles Your Personal Data

At pandacuan link, your personal data — account details, transaction records from DANA, OVO, GoPay, and QRIS, and session activity — is handled with clear purpose and strict…

Encrypted account storageDANA, OVO, GoPay & QRIS transaction privacyNo third-party data salesAccount deletion on requestIndonesia data residency

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What This Privacy Policy Covers

pandacuan link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with pandacuan link — from creating an account and verifying your identity, to depositing via DANA or QRIS and requesting a withdrawal. We collect only what is necessary to process your transactions, secure your account, and deliver the

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services you request. Data collection and retention depend on local law, and we apply Indonesian data-protection standards as our baseline. Payment instrument details — such as your OVO or GoPay wallet ID — are tokenised at the point of entry and never stored in plain text
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on our servers. If you access the platform from Semarang or elsewhere in Indonesia, the same policy applies uniformly across all regions where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about how we handle your data, want to request a copy of the information we hold, or need to correct an inaccuracy in your account record, our…

Live Chat Open the chat widget inside your account dashboard, select 'Privacy Request', and a dedicated agent will respond within minutes. Available daily from 08:00 to 23:00 WIB.

Email Privacy Request Send your full account name and request type to our privacy inbox. We confirm receipt within two hours and complete data access or deletion requests within three business days.

Account Settings Panel Log in, go to Settings → Privacy, and submit a data-download or account-deletion request directly. The system timestamps your request and emails a tracking reference automatically.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Every layer of how pandacuan link manages your data is designed to be transparent and auditable.

End-to-End Encryption

All data in transit — including payment confirmations from DANA, OVO, GoPay and QRIS — uses TLS 1.3 encryption. Data at rest on our servers is encrypted with AES-256, meaning raw account data is never readable without decryption keys held by a separate team.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can review and withdraw consent for non-essential cookies through the cookie preference panel in your account settings at any time.

Account Security Protocols

Your account is protected by two-factor authentication via SMS or authenticator app. Any login attempt from an unrecognised device triggers an email alert to your registered address before access is granted.

Data Retention Schedule

Transaction records are retained for the period required by applicable Indonesian financial regulations and then securely deleted. Profile data you have not used in 24 consecutive months is flagged for deletion, and we notify you 30 days before removal.

No Third-Party Data Sales

We do not sell, rent, or exchange your personal data with advertisers or data brokers. Information shared with payment processors such as DANA or QRIS is limited strictly to what is needed to complete the transaction you initiated.

Data Access & Correction Rights

You can request a full export of your account data at any time through Settings → Privacy. Corrections to inaccurate personal data are processed within three business days after identity verification, and you receive a written confirmation once changes are applied.

Privacy Policy Questions We Hear Most

The questions below cover the privacy topics you are most likely to search for before or after opening an account with us. Each answer reflects our actual data practices — not generic policy language — so you know precisely what to expect when you interact with pandacuan link.

We collect your name, email address, phone number, date of birth, and the payment instrument you register — for example, your DANA wallet number or OVO account. This information is used only for account verification, transaction processing, and fraud prevention.

Your DANA and GoPay wallet identifiers are tokenised at the point of entry. We store only a reference token, not your full wallet credentials. This token is used solely to match your future transactions and cannot be used to initiate a transfer independently.

Yes. Log in, navigate to Settings → Privacy, and submit a data-export request. We compile your account data, transaction history, and session logs into a downloadable file and deliver it to your registered email within three business days.

Submit a deletion request via Settings → Privacy or through live chat. We verify your identity, then begin the deletion process within 48 hours. Regulatory retention periods depend on local law, so some transaction records may be retained for the legally required duration before full removal.

We share data only with payment processors — such as QRIS, OVO, and GoPay — strictly to complete transactions you initiate. We do not share data with advertisers, analytics resellers, or any third party for commercial purposes. All processor agreements include data-minimisation clauses.

We use essential cookies for login sessions and optional analytics cookies to improve page performance. You can view each cookie category and withdraw consent for non-essential ones through the cookie panel in your account settings; essential cookies cannot be disabled without logging out.

Contact our privacy team via the live chat widget (available 08:00–23:00 WIB) or by email using the address listed in the contact section above. We acknowledge all privacy complaints within 24 hours and provide a formal written response within five business days.

How pandacuan link Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Privacy

End-to-End Encryption

Cookie Transparency

Account Security Protocols

Data Retention Schedule

No Third-Party Data Sales

Data Access & Correction Rights

Privacy Policy Questions We Hear Most

01 What personal data does pandacuan link collect when I open an account?

02 How is my DANA or GoPay payment data stored after a deposit?

03 Can I request a copy of all the data pandacuan link holds about me?

04 How do I delete my account and have my data removed?

05 Does pandacuan link share my data with third parties?

06 What cookies does pandacuan link use, and how can I manage them?

07 Who should I contact if I believe my privacy rights have been violated?

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